23-111 Learn About Telehealth Changes for FQHCs and RHCs

Date: 02/02/23

DHCS authorizes the use of audio-only to establish a new patient for sensitive services

The Department of Healthcare Services (DHCS) amends Assembly Bill (AB) 32 effective January 1, 2023, for telehealth services to qualified Medi-Cal patients.

Change to telehealth services

The amended bill allows Federally Qualified Health Centers (FQHCs) and Rural Health Clinics (RHCs) to use audio-only visits:

• To establish a new Medi-Cal patient when it is for sensitive services.
• When patient requests audio-only modality.
• When patient attests they cannot access mobile services.

Additional Information

If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email  within 60 days, by telephone or through the Health Net provider website.

This information applies to Physicians, Federally Qualified Health Centers and Rural Health Clinics.

This information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.