22-305 Help Ensure Your Medi-Cal Patients' Coverage Stays Active

Date: 04/14/22

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

For Medi-Cal, this information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.

Remind them to update their information

Once the COVID-19 public health emergency ends, the county will check Medi-Cal eligibility. The county needs to have Medi-Cal enrollees’ current contact information and know any changes in circumstances so they can stay enrolled.

Please talk with your Medi-Cal patients about:

• Reporting any changes in their household or contacts in the past two years.
• Providing requested information if they or someone in their household receives a letter from the county asking for information about their Medi-Cal coverage.

Medi-Cal enrollees should contact the county about changes to any of the following:

Contact information	Change in circumstances
Phone number Mailing address Email address	Income Disability status Someone becomes pregnant or moves in

How to report changes

Your Medi-Cal patients can report changes to their local county office online or by phone, email, fax or in person. A list of county offices can be found on the DHCS website.

Medi-Cal patients can also update their contact information via Covered CA or BenefitsCal.

Additional information

If you have questions regarding the information contained in this update, contact the Health Net Medi-Cal Provider Services Center within 60 days at 800-675-6110.