22-080m Get the Latest Cal MediConnect Operations Information Online

Date: 01/28/22

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

Resources from the New Provider Welcome Packet are available online

Download the latest Cal MediConnect resources on the provider website, pre-log in. 

> New Provider Welcome Packets > New Provider Cal MediConnect Welcome Packet.

Resources to help you care for your Cal MediConnect enrollees include:

• Cal MediConnect Operations Guide

This guide is an overview of the plan. Key topics include enrollment, disenrollment, access to care, health care management, appeals and grievances, and contact information.

• Save Time Navigating the Provider Portal

This booklet provides steps for you to register for a website account so you can access all the self-service tools on the provider portal. You can submit claims, verify eligibility, get pharmacy information, check webinar calendars, view medical policies, and access many resources. You can also go to the Provider Library, where you’ll find your up-to-date Cal MediConnect Provider Operations Manual, an archive of updates and letters that have been distributed and more.

• No-cost Interpreter Services flyer

No-cost phone and onsite medical interpreter services are available for you and enrollees. Refer to this flyer for more information and quick-reference contact information for the Health Net* Language Support Line.

• ICE Toolkit – Better Communication, Better Care: Provider Tools to Care for Diverse Populations

The Industry Collaboration Effort (ICE) produces this toolkit. ICE is a multidisciplinary team of providers, health plans, associations and accrediting bodies. They work collaboratively to implement and improve regulatory compliance. Get tools and resources to care for and interact with diverse populations in this toolkit.

• Help Your Patients Achieve Better Health Outcomes provider update

This provider update gives an overview of Health Net’s quality management program. Topics include quality improvement processes and instructions on how to obtain more program information.

Additional information

If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center within 60 days, by phone or through the Health Net provider website.