21-783 Help Members Get Medical Supplies after Contract with Shield HealthCare Terminates

Date: 11/01/21

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

This information applies to Medi-Cal in Fresno, Kings and Madera counties.

Effective January 1, 2022, the Plan’s contract with Shield HealthCare will terminate

Shield HealthCare has elected to exercise its contract termination rights with the Plan.

Refer members to these vendors

Starting January 1, participating providers serving CalViva Health Medi-Cal members who obtain medical or incontinence supplies or durable medical equipment from Shield HealthCare should refer them to contracted providers or suppliers, such as Byram Healthcare or J&B Medical Supply:

Byram Healthcare Centers, Inc.                                                                                                     

877-902-9726                                                                                                              

Fax: 866-992-6331                                                                                                                                                 

J&B Medical Supply Company, Inc.                                                                          

800-737-0045                                                                                                                        

Fax: 800-737-0012                                                                          

A complete list of contracting providers can be found online in the provider directory.

Relevant sections of the provider operations manuals have been revised to reflect the information contained in this update as applicable. Provider operations manuals are available electronically in the Provider Library, located on the provider website.