21-709 Access the Electronic Provider Library For Important Information in Real Time

Date: 10/15/21

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

For Medi-Cal, this information applies to  Riverside and San Bernardino counties.

Access the Electronic Provider Library For Important Information in Real Time (PDF)

Go to the Provider Library to access:

• Provider Manuals
• Updates and Letters
• Forms and References
• Education, Training and Other Materials
• Health Equity, Cultural and Linguistics Resources
• Provider Pulse Newsletters
• Important Contacts
• Glossary of Health care-related and other terms

1. Select the Medi-Cal line of business.               

2. Select a menu option.

A- Provider Manual

Offers you access to important information to help you do business with us. To access the Medi-Cal Provider Manual, follow the steps below:

1. Use the links in the navigation bar on the left-hand side margin to get to the provider manual topic you are researching.

2. Refer to the Provider Type section for whom the document applies.

3. Refer to the Counties Covered section for a list of counties to which the document applies.

4. Look for accordions on certain pages to provide more information. Click the plus sign to expand the topic on screen.

B- Updates and Letters

Includes a collection of provider communications distributed to providers by fax, mail and email. Topics may be contractual, regulatory, legislative, or news and announcements.

C-Forms and References 

Offers you quick access to forms, such as the Prior Authorization form or referral forms.

D- Education, Training and Other Materials

Includes materials, such as flyers, tip sheets and guides, can help you with your day-to-day business. Some of the topics include cancer screenings, diabetes care and cultural awareness.

E- Health Equity, Cultural and Linguistic Resources

Includes resources on how to improve health equity and deliver culturally competent care in diverse communities. Topics include a Health Literacy Resource Guide, suggestions to identify a patient’s language needs, tips to provide care to people with disabilities, and support for vaccine-hesitant parents.

F- Provider Pulse Newsletter

A quarterly communication to providers that includes information on:

• Provider satisfaction, including claims, utilization management and provider relations.
• Population health.
• Community engagement and corporate giving.
• A high-level view of the plan’s market highlights.

G- Contacts

Provides contact information for Health Net, CalViva Health and external public agencies and organizations

E- Glossary

Provides definitions for terms used in the provider manual.

Questions?

For questions regarding the Provider Library, or to request a demo, contact Provider Communications.