21-538 State of Emergency: Lava and Beckwourth Complex Fires in Siskiyou, Plumas and Lassen Counties
Date: 07/20/21
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.
Support for Health Net members impacted by the fires
On July 16, 2021, Governor Gavin Newsom declared a state of emergency in Siskiyou, Plumas and Lassen counties due to the Lava and Beckwourth Complex fires. Health Net is providing assistance to members in Siskiyou, Plumas and Lassen counties affected by the fires.
We want to help ensure that members who have been impacted because they or their usual health care providers have been temporarily displaced, have continued access to health care services and prescriptions during the state of emergency.
Here is what you need to know.
Prior authorization, precertification and referrals
Health Net is taking steps to ensure that participating providers in areas affected by the fires are able to continue providing care for Health Net members’ medical needs.
Participating providers may call the Provider Services Center using the contact information in the right-hand column of this page for guidance on:
- Easing of time limitations for prior authorizations, precertification and referrals for treatment.
- Approval for out-of-network services in the event a contracting provider or facility becomes unavailable.
- Authorization for the replacement of medical equipment or supplies.
Filing claims
The deadline to file claims for providers impacted by the fires will be extended. Providers may contact the Provider Services Center using the contact information below for additional guidance on claims extension time frames.
Prescription information
Health Net will approve any essential prescription medications (with current copayments and deductibles) for any member in Siskiyou, Plumas and Lassen counties whose medication was lost in a fire or remained behind during an evacuation. Providers should inform their Health Net patients that to obtain an emergency supply, affected members can return to the pharmacy where the original prescription was filled. If the pharmacy is not open due to the state of emergency, affected members can contact Health Net’s Emergency Response line at 800-400-8987, 8 a.m. to 6 p.m. Pacific time (PT), for questions or assistance.
Coping assistance
Health Net members who lost their homes or have been evacuated due to the current fires may contact MHN, Health Net’s behavioral health subsidiary, for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss, or other trauma resulting from the fires. For the duration of the fires and their immediate aftermath, affected members may contact MHN 24 hours a day, seven days a week at 800-227-1060.
Additional information
Depending on how the fire situation progresses, Health Net may make additional changes to its policies as needed to ensure members have access to necessary health care services.
If you have questions regarding the information contained in this update, contact the applicable Health Net Provider Services Center at:
Line of business | Phone number | Provider portal | Email address |
EnhancedCare PPO (IFP) | 844-463-8188 | ||
Health Net Employer Group HMO, POS, HSP, & PPO | 800-641-7761 | ||
IFP (CommunityCare HMO, PPO, PureCare HSP, PureCare One EPO) | 888-926-2164 |
Managed Health Network, LLC (MHN) is a subsidiary of Health Net, LLC and Centene Corporation. The MHN family of companies includes Managed Health Network and MHN Services, LLC. Managed Health Network is a registered service mark of Managed Health Network, LLC. All rights reserved.