21-226 New Address for CalViva Health Provider Appeals and Disputes

Date: 03/26/21

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

This information applies to Medi-Cal in Fresno, Kings and Madera counties.

Save the address for future use

The mailing address for Medi-Cal provider appeals and disputes has changed. You must use the following address:

CalViva Health Provider Disputes and Appeals Unit

PO Box 989881

West Sacramento, CA 95798-9881

All mail sent to the old address will be forwarded to the new address above.

Additional information

Relevant sections of the provider operations manuals have been revised to reflect the information contained in this update as applicable. Provider operations manuals are available electronically in the Provider Library, located on the provider website.

Providers are encouraged to access the provider portal online at provider.healthnet.com for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.

If you have questions regarding the information contained in this update, contact CalViva Health at 888-893-1569.