21-225 New Address for Health Net Medi-Cal Provider Appeals and Disputes

Date: 03/26/21

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

For Medi-Cal, this information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.

Save the address for future use

The mailing address for Medi-Cal provider appeals and disputes has changed. You must now use the following address:

Medi-Cal Provider Appeals Unit

PO Box 989881

West Sacramento, CA 95798-9881

All mail sent to the old address will be forwarded to the new address above.

Additional information

Relevant sections of Health Net’s provider operations manuals have been revised to reflect the information contained in this update as applicable. Provider operations manuals are available electronically in the Provider Library, located on Health Net’s provider website.

Providers are encouraged to access the provider portal for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.

If you have questions regarding the information contained in this update, contact the Health Net Medi-Cal Provider Services Center within 60 days at 800-675-6110.