20-884 Move to New Provider Portal Delayed to Ensure Tools Work Correctly

Date: 10/29/20

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

This information applies to Medi-Cal in Fresno, Kings and Madera counties.

Continue to access the provider portal for your post-login content until further notice

As previously communicated over the past month, we have been working diligently to stand up one provider portal that gives you access to more self-service tools and functions for all your needs. During our internal user testing of this new platform, we experienced some inconsistencies with the operations of some self-service tools. We understand how important it is for our provider partners to have useful and easy-to-use tools that help you manage your patient’s health, and that these tools work properly.

What you need to know

We have made the decision to delay the launch of the new provider portal until we are certain everything you need on the new portal is working properly.

Please continue to access the provider portal for your post-login content. We will let you know of the new date to start accessing your post-login content on the new provider portal once internal testing is successfully completed. We apologize for the delay and any inconvenience this presents for you.

Training webinars

All future scheduled trainings for the new provider portal are postponed to a later time to align with a new launch date.

Registration for the new portal

You can continue to pre-register for new provider portal by following these steps:

1    Go to the provider website.

2    Select Pre-register for the new provider portal and be ready for the migration. The link will take you to the new provider portal to register for your new account.

3    Select Create An Account.

4    Follow the prompts until registration is complete.

If you have already registered, please keep your log in information until we have established and communicated a new launch date.

If you have questions regarding the migration to the new portal, contact CalViva Health at 1-888-893-1569.