20-700 Hospital Notification Unit 800 Number Temporarily Suspended
Date: 10/02/20
This information applies to Hospitals, and Ancillary providers.
Fax authorization requests to HNU or call the Provider Services Center for inpatient authorization status
During the COVID-19 state of emergency, the Health Net Hospital Notification Unit (HNU) 800 number is temporarily suspended. During this time, Health Net-contracted hospitals, skilled nursing facilities, long-term care facilities, and long-term acute care hospitals should submit inpatient authorization requests by fax to 1-800-676-7969.
How to find out the status of an inpatient authorization request
Get the status of an urgent inpatient authorization request by calling the Provider Services Center at the applicable number below. The Provider Services Center will escalate any inquiries directly to the HNU, as needed.
Provider Service Center by county | Number |
|---|---|
Cal MediConnect – Los Angeles County | 1-855-464-3571 |
Cal MediConnect – San Diego County | 1-855-464-3572 |
When will the temporary process end?
You will be notified when the HNU 800 number is again active. Until then, please fax your inpatient authorization requests to 1-800-676-7969 and call the numbers above for status.
Additional information
If you have questions regarding the information contained in this update, contact the applicable Health Net Provider Services Center within 60 days at:
| Line of Business | Telephone Number | Email Address |
|---|---|---|
| Cal Mediconnect – Los Angeles County | 1-855-464-3571 | provider_services@healthnet.com |
| Cal Mediconnect – San Diego County | 1-855-464-3572 | provider_services@healthnet.com |