20-699 Hospital Notification Unit 800 Number Temporarily Suspended
Date: 10/02/20
This information applies to Hospitals, and Ancillary providers.
For Medi-Cal, this information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.
Fax authorization requests to HNU or call the Provider Services Center for inpatient authorization status
During the COVID-19 state of emergency, the Health Net Hospital Notification Unit (HNU) 800 number is temporarily suspended. During this time, Health Net-contracted hospitals, skilled nursing facilities, long-term care facilities, and long-term acute care hospitals should submit inpatient authorization requests by fax to 1-800-676-7969.
How to find out the status of an inpatient authorization request
Get the status of an urgent inpatient authorization request by calling the Provider Services Center at the applicable number below. The Provider Services Center will escalate any inquiries directly to the HNU, as needed.
Provider Service Center by line of business | Number |
|---|---|
Employer Group HMO, POS, HSP, PPO, and EPO | 1-800-641-7761 |
Enhanced Care PPO (IFP and SBG) | 1-844-463-8188 |
Individual Family Plan (includes CommunityCare HMO, PureCare HSP, PureCare EPO, and PPO IFP) | 1-888-926-2164 |
Medi-Cal | 1-800-675-6110 |
Medicare Advantage: Green, Health Heart I, Ruby, Violet plans | 1-800-929-9224 |
Medicare Advantage: Amber, Amber I, Amber II, Healthy Heart II plans | 1-800-646-5614 |
First Health Provider Relations | 1-800-937-6824 |
When will the temporary process end?
You will be notified when the HNU 800 number is again active. Until then, please fax your inpatient authorization requests to 1-800-676-7969 and call the numbers above for status.
If you have questions regarding the information contained in this update, contact the applicable Health Net Provider Services Center within 60 days at:
| Line of Business | Telephone Number | Provider Portal | Email Address |
|---|---|---|---|
| EnhancedCare PPO (IFP) | 1-844-463-8188 | Health Net California Provider Portal | provider_services@healthnet.com |
| EnhancedCare PPO (SBG) | 1-844-463-8188 | Health Net Provider Portal | provider_services@healthnet.com |
| Health Net Employer Group HMO, POS, HSP, PPO, & EPO | 1-800-641-7761 | Health Net Provider Portal | provider_services@healthnet.com |
| IFP (CommunityCare HMO, PPO, PureCare HSP, PureCare One EPO) | 1-888-926-2164 | Health Net California Provider Portal | provider_services@healthnet.com |
| Medicare (individual) | 1-800-929-9224 | Health Net California Provider Portal | provider_services@healthnet.com |
| Medicare (employer group) | 1-800-929-9224 | Health Net Provider Portal | provider_services@healthnet.com |
| Medi-Cal | 1-800-675-6110 | Health Net Provider Portal | N/A |