20-620 Find COVID-19 Updates on the New provider.healthnet.com

Date: 08/18/20

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

This information applies to Medi-Cal in Fresno, Kings and Madera counties.

Questions and answers to address COVID-19 can be accessed in two steps

You will notice that that provider.healthnet.com pre-login has a new look and feel, but the tools and information you use have not changed. This includes timely access to information and guidance that is critical for both you and our members during this
COVID-19 crisis.

Access the COVID-19 Updates & Alerts for Providers page

On this page, find all updates about COVID-19 in one location, without delay. It is your best source to stay abreast of important, updated information that is posted as new guidance is available. Please check the page frequently for new additions and updates.

1    Go to provider.healthnet.com.

2    Select the Health Net Alerts green bar in the COVID-19 Updates box.

Once you select Health Net Alerts, you will be directed to the COVID-19 Updates & Alerts for Providers page to view questions and answers for any of the topics below:

HHS Medicaid Provider Relief Fund information Health Net’s* business continuity plan Telehealth guidance Telehealth vendors and other resources supporting your primary services COVID-19 testing and screening billing information COVID-19 screening and testing COVID-19 related treatments Medicare benefit plans cost share for remainder of 2020 Personal protective equipment (PPE)

Community-Based Adult Services (CBAS) centers Prescription information Coping assistance for members Reporting COVID-19 impacts to offices and facilities General information and guidance on COVID-19 DHCS resources for providing care during COVID-19 Additional information, requirements and guidance

Additional information

Providers are encouraged to access the provider portal online at provider.healthnet.com for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.

If you have questions regarding the information contained in this update, contact CalViva Health at 1-888-893-1569.