20-618 Find COVID-19 Updates on the New provider.healthnet.com

Date: 08/18/20

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

Questions and answers to address COVID-19 can be accessed in two steps

You will notice that provider.healthnet.com pre-login has a new look and feel, but the tools and information you use have not changed. This includes timely access to information and guidance that is critical for both you and our members during this COVID-19 crisis.

Access the COVID-19 Updates & Alerts for Providers page

On this page, find all updates about COVID-19 in one location, without delay. It is your best source to stay abreast of important, updated information that is posted as new guidance is available. Please check the page frequently for new additions and updates.

1    Go to provider.healthnet.com.

2    Select the Health Net Alerts green bar in the COVID-19 Updates box.

Once you select Health Net Alerts, you will be directed to the COVID-19 Updates & Alerts for Providers page to view questions and answers for any of the topics below:

HHS Medicaid Provider Relief Fund information Health Net’s* business continuity plan Telehealth guidance Telehealth vendors and other resources supporting your primary services COVID-19 testing and screening billing information COVID-19 screening and testing COVID-19 related treatments Medicare benefit plan cost share for remainder of 2020

Personal protective equipment (PPE) Community-Based Adult Services (CBAS) centers Prescription information Coping assistance for members Reporting COVID-19 impacts to offices and facilities General information and guidance on COVID-19 DHCS resources for providing care during COVID-19 Additional information, requirements and guidance

Additional information

Providers are encouraged to access Health Net’s provider portal  for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.

If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by county within 60 days at:

Line of Business	Telephone Number	Email Address
CAL MEDICONNECT – LOS ANGELES COUNTY	1-855-464-3571	provider_services@healthnet.com
CAL MEDICONNECT – SAN DIEGO COUNTY	1-855-464-3572