20-590 Help Increase Mental Health Awareness in BIPOC and LGBTQ communities
Date: 07/31/20
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.
For Medi-Cal, this information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.
Connect your patients to the right resources
If your patient is part of the Black, Indigenous, and People of Color (BIPOC) or lesbian, gay, bisexual, transgender, and questioning (or queer) (LGBTQ) communities and struggles with mental health issues, use the resources in this update to help get them the care they need.
BIPOC and LGBTQ patients
Although rates of mental illness in some BIPOC populations are sometimes comparable or slightly lower than the rates in the white population, BIPOC often experience a disproportionately high burden of disability from mental disorders.1 Many LGBTQ people have reported experiencing stigma and discrimination when accessing health services, leading some individuals to delay necessary health care or forego it altogether.1
To learn more about BIPOC and LGBTQ communities, refer to the 2020 BIPOC Mental Health Month toolkit, developed by Mental Health America (MHA).
Case management
If a member is still not sure on what treatment options would be best for them, or would like to learn more about mental health treatment options, please refer them to Health Net Behavioral Health Case Management at 1-866-801-6294.
Health Net Community Connect
Health Net Community Connect offers providers the largest online search and referral platform that provides customized results for the communities you and your health care staff serve or where members live. To use the tool:
1 Go to www.healthnet.com.
2 Search for the tile Find Social Services in Your Community and click on it.
3 Enter a ZIP code and click Search.
More resources for your patients
For more information about minority mental health, visit the websites in the table below:
Organization | Websites |
National Alliance on Mental Illness (NAMI) | |
Mental Health America (MHA)
| www.mhanational.org
|
Substance Abuse and Mental Health Services Administration Behavioral Health Equity Resource |
Additional information
If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email at provider_services@healthnet.com within 60 days, by telephone or through the Health Net provider website as listed in the right-hand column on page one.
You and members have many Health Net resources for help
We have many options for you and members to choose from when help is needed.
myStrength program
To help members during this stressful time, myStrength recently released an activity on racism-related stress and mental wellness. In addition, other programs are available that focus on help with opioid use disorder (OUD) and substance use, support in anxiety, chronic pain, depression, stress, and insomnia.
Health Net commercial and Medicare members can visit bh.mystrength.com/hnwell and Health Net Medi-Cal members can visit bh.mystrength.com/hnmedical to sign up online. myStrength.com offers interactive, individually-tailored applications to help members struggling with mental health issues. It is private, safe and secure.
MHN
If a member is ready to get a referral to a mental health professional, please refer them to MHN for a mental health evaluation and treatment. You can call MHN at 1-888-327-0010 or visit MHN online.
1 American Psychiatric Association. Mental Health Disparities: Diverse Populations. (2017). Retrieved 2020, from