20-587 We Want to Hear From You - 2020 Provider Satisfaction Survey

Date: 08/05/20

This information applies to Physicians, and Participating Physician Groups (PPGs).

This information applies to Medi-Cal in Fresno, Kings and Madera counties.

Help us better serve you

We are committed to supporting you in delivering great care to our members. To help us reach our goal of continuous improvement, please share your feedback to determine how we can better serve you.

Starting in September 2020, randomly selected providers will receive the annual Provider Satisfaction Survey. The survey is conducted by SPH Analytics, an independent research firm.

If you receive this survey, please take a few minutes to complete and respond via mail, online or telephone.

Your responses will help us to:

• Measure how well we provide services to providers.
• Direct administrative and operational changes to the plans.
• Identify areas for improvement as well as strengths.

Additional information

If you have questions regarding the information contained in this update, you may contact the Access and Availability Unit via email at CVH-CAP@healthnet.com or CalViva Health at 1-888-893-1569.