20-586 We Want to Hear From You - 2020 Provider Satisfaction Survey
Date: 08/05/20
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.
For Medi-Cal, this information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.
Help us better serve you
We are committed to supporting you in delivering great care to our members. To help us reach our goal of continuous improvement, please share your feedback to determine how we can better serve you.
Starting in September 2020, randomly selected providers will receive the annual Provider Satisfaction Survey. The survey is conducted by SPH Analytics, an independent research firm.
If you receive this survey, please take a few minutes to complete and respond via mail, online or telephone.
Your responses will help us to:
- Measure how well we provide services to providers.
- Direct administrative and operational changes to the plans.
- Identify areas for improvement as well as strengths.
Additional information
If you have questions about the information contained in this update, contact the Health Net Provider Services Center by email within 60 days, by telephone or through the Health Net provider website:
Line of Business | Telephone Number | Provider Portal | Email Address |
EnhancedCare PPO (IFP) | 1-844-463-8188 | provider_services@healthnet.com | |
EnhancedCare PPO (SBG) | 1-844-463-8188 | ||
Health Net Employer Group HMO, POS, HSP, PPO, & EPO | 1-800-641-7761 | ||
IFP (CommunityCare HMO, PPO, PureCare HSP, PureCare One EPO) | 1-888-926-2164 | ||
Medicare (individual) | 1-800-929-9224 | ||
Medicare (employer group) | 1-800-929-9224 | ||
Medi-Cal | 1-800-675-6110 | N/A |