20-307 Refer Enrollees to myStrength: An Additional Resource to Help with Trauma and PTSD
Date: 04/22/20
This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.
A website with customized tools to help enrollees balance mind and body
For enrollees with adverse childhood experiences (ACEs) and other trauma-related conditions like post-traumatic stress disorder (PTSD), the myStrength program can provide an additional resource. If a member needs emergent or routine treatment services, call MHN at 1-888-327-0010.
myStrength.com, The health club for your mind™, is an evidence-based, behavioral health self-help resource. It offers interactive, individually-tailored applications that empower members in trauma and PTSD recovery.
Get help with the Trauma and PTSD Recovery Program
The myStrength Trauma and PTSD Recovery Program offers support for recovery from traumas of all types. The program can support enrollees (and providers) who have experienced a traumatic event and may be having difficulty coping. It can assist those who have experienced a wide range of traumatic events, including mass shootings, terrorism, military deployment, natural disasters, sexual assault, childhood abuse, accidents, violence, and loss.
Through education and testimonial videos from people who have recovered from traumatic experiences, this program shows those struggling with trauma and PTSD that there is a way forward that’s been proven to work for so many others.
Join a myStrength webinar to learn about referring enrollees
Register for a myStrength training webinar that will include a brief overview of myStrength, a tour of the website and enrollee resources, and instruction on the enrollee referral process.
When: May 6, 2020, at 12 p.m. Pacific time
Register in advance at:
https://livongo.zoom.us/meeting/register/uZQtcuqorzMrIATzhdl97iHwHarRUL-D9g
Guest access codes for providers only
Providers who are not Health Net* members themselves may use a guest access code to access myStrength for personal trauma support. Refer to the following chart for access codes to refer members or use the site yourself.
Use myStrength… | Email address | Access code |
As a provider to refer enrollees. Access Provider Connect and the referral form. | Work email address | HNStaff |
For personal use. Access the full suite of myStrength programs and resources and be excluded from reporting. | Personal email address | HNCommunity |
On-demand resources – 24/7
Enrollees can enjoy the benefits of this resource, and more, from the comfort and privacy of their home! myStrength.com offers in-the-moment mood tracking and immediate stress-relief tools, including:
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Private and confidential
myStrength.com is a Health Insurance Portability and Accountability Act- (HIPAA-) compliant platform with customized interactive tools using web and mobile technology. It is private, safe and secure.
Sign up today!
Enrollees can visit myStrength.com to sign up online.
1 In a web browser enter www.myStrength.com/hnwell
2 Click Sign Up.
3 Complete the myStrength sign-up process with a brief wellness assessment and personal profile.
Go mobile!
After setting up an online account, members can also download the myStrength app for iOS and Android devices and register using the same email and password.
Referrals make a difference
In addition to the Trauma and PTSD Recovery Program, myStrength.com addresses other areas to help enrollees:
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Encourage enrollees struggling with mental health issues to register on myStrength.com. See the steps under Sign up today!
Additional information
Providers are encouraged to access Health Net’s provider portal online at provider.healthnet.com for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.
If you have questions regarding the information contained in this update, contact the Health Net Provider Services Center by email at provider_services@healthnet.com within 60 days, by telephone or through the Health Net provider website.