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20-296 Homeless Training

Date: 08/21/20

This information applies to Physicians, Participating Physician Groups (PPGs), Hospitals, and Ancillary providers.

For Medi-Cal, this information applies to Kern, Los Angeles, Riverside, Sacramento, San Bernardino, San Diego, San Joaquin, Stanislaus, and Tulare counties.

Education and Training

Learn How to Provide Compassionate Care for Your Homeless Patients

There is a new provider training available! It focuses on providing sensitive and supportive customer service for your patients. The training addresses how a different approach may be needed to assist patients who may be experiencing homelessness and/or housing insecurity.

Simple ways to access the homeless sensitivity training

Choose whichever training option works best for you

1  Online (interactive PowerPoint)

2  Online (PDF version)

3  In-person class

Follow either path A or B:

A. Log in to provider.healthnet.com.

  1. Working with Health Net >
    Quality > Provider Education.
  2. Select Interactive – Homeless Sensitivity Training: Delivering Compassionate Customer Service (pptx).

OR

B. Log in to   provider.healthnetcalifornia.com.

  1. Resources > Quality > Provider Resources.
  2. Select Interactive – Homeless Sensitivity Training: Delivering Compassionate Customer Service (PPTX).

Follow either path A or B:

A. Log in to provider.healthnet.com.

  1. Working with Health Net > Quality > Provider Education.
  2. Select Homeless Sensitivity Training: Delivering Compassionate Customer Service (pdf).

OR

B. Log in to   provider.healthnetcalifornia.com.

  1. Resources > Quality > Provider Resources.
  2. Select Homeless Sensitivity Training: Delivering Compassionate Customer Service (PDF).

 

Contact Health Net’s Health Education Department for an in-person training for 10 or more at your clinic or office.

Questions? Contact the Health Net Health Education Department at 1-800-804-6074

Interested in other in-person classes or health screenings?

To request an in-person class for the Homeless Sensitivity Training or other classes and health screenings, please complete the Health Education Class and Screening form. Contact the Health Net Health Education department at 1-800-804-6074 to request a copy of the form.



Last Updated: 08/20/2020